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FAQ

CUSTOMIZING YOUR WEBSITE:

TIME FRAMES:

THE BASICS:

CANCELING YOUR WEBSITE:

CUSTOMIZING YOUR WEBSITE:

  • How do I make changes to my website? Website changes can only be sent in by email. We do not not accept website changes by telephone. Just send any changes you want to info@thehomebusinesspeople.com, and our design staff will take care of them for you. Text changes must be delivered to us as editable text which can be “copied and pasted” such as a Word document or typed in an email.

  • Why do I have to make changes to my website via email? Our design staff works on website updates and changes for many customers every day. While we understand it would be desirable to speak to the person working on your website updates, it is just not be possible for our staff to review website changes with each customer by phone while providing an efficient and affordable service.

  • How many changes and updates are included with my website? The purchase of your website as well as your monthly hosting and maintenance fee includes unlimited changes and updates to the text on both the “Home” page and the “Thank You” page of your website. Any additional pages or other changes and updates will be billed at our regular hourly rate.

  • How many pictures can I have on my website? You can send us up to 10 pictures with captions for your website at no additional charge. You can have additional pictures on your website, but there is a one-time charge of $2 for each additional picture you send us after the first 10. *Please note that you are not being charged for the number of pictures on your website, but rather the number of pictures we work on for you. Replacing old pictures on your website with new pictures is the same as adding new pictures. For example, if you have 10 pictures on your website, and you want to replace 3 of them with new pictures, there will be a $6 charge for the 3 new pictures you are adding.
  • How do I send you my pictures, and what format should they be in? Click HERE to upload your pictures and captions to us. Your pictures should be either a .jpg, .gif or .bmp file. Our design team will size and format everything for you based on the design that you choose.

  • How Do I Record My Audio? Click HERE for the phone number and instructions so you can call in to record your audio message. You will also find a script there which you can use for your audio or you can say anything that you want. If you make a mistake while recording your audio, you can keep trying as many times as you like until you get it right.

  • How will I receive my leads? You have 3 options for receiving the leads information:
    OPTION #1: Email web form including backup system Our programmers have developed an email web form that will also store a backup of your leads for your protection in your hosting account. This form will email the leads to you. It will also backup a copy of these leads in a file in your hosting account for your protection. (No autoresponder follow-up letters will be sent out with this email web form). OPTION #2: Web form with Lead Management System & Autoresponders We understand the value of a backoffice system to manage your leads, as well as a series of professionally written autoresponder letters that will go out to your prospects after they fill out the form at your website. Try the MyQuickReply Lead Management & Autoresponder System “risk-free” for up to 7 days.
    If you are not satisfied, then we will refund your money in full with no questions asked!

    7 Day Unconditional Money Back Guarantee! ***CLICK HERE to order the autoresponder system integration. OPTION #3: Your own backoffice lead management Many of our customers use a backoffice lead management system specific to their company or organization. If you are using a backoffice lead management system that has a web form we can add to your website, then we may be able to integrate that system with your website. In most cases, there is no additional charge to integrate your backoffice web form code. Please contact us with any questions about this option.

  • Can I change the color scheme of the website design I choose? You can change the color scheme of your website one time at no additional charge. Additional requests for color scheme changes will be charged a fee of $35 for each request. PLEASE NOTE: When submitting a request for color changes to your website, please provide us with the exact colors you want by providing us with either a color swatch or an example of the colors from another website. If you want us to make color changes to your website without providing us with exact color samples, then we will do our best to find the colors you desire, but once the changes are made, there will be a fee if you wish to change the colors again.
  • Can I add “conversion tracking” codes for my ads? If you are doing any form of Internet advertising that provides you with “conversion tracking” codes, then just email us the code, and we will add it to your website.

  • Will you write the text for my website? You are welcome to use all the content that we include in any of our sample designs for your website. You can also edit that content any way you want to. We will write custom content for you if you use. You can learn more about this service by Clicking Here.

  • Can I make changes that are not included in the monthly hosting and maintenance fee? We will review all requests for changes which are outside the scope of our normal hosting and maintenance fee. We charge $40 per hour for website design work and additional support that is not included in your monthly hosting and maintenance fee. Please note that there is a $15 minimum charge for all hourly work. You can submit a request for design work via email, and we will give you a quote before proceeding with your request.

  • Can I make changes to the website myself or have someone else do it for me? Yes, you can make your own website changes if you want to. However, we will charge our regular hourly fee if asked to repair any mistakes made to a website from updates not made by our design staff.

TIME FRAMES:

  • How soon will my website be up and running after I submit my information? We set up all websites in the order in which they are received. The time frame for setting up your website depends on how many other websites are submitted at the same time, but you can expect your website to be up and running within 1-3 days.

  • How long does it take for changes to be made to my website? Website updates are made in the order they are received by our design staff, and you can expect your changes to be made within 1-3 business days.

THE BASICS:

  • What is a domain name and how do I get one? In general terms, your domain name is your web site address. For example, if your web address was: http://www.YourDomainName.com, then your domain name would be “YourDomainName.com.” You can register your own domain name by going to any domain name registrar’s website and purchasing a name. We recommend that you go to www.GoDaddy.com for inexpensive domain registration.

  • Can I change my domain name? You can change your domain name for your website, but once your website has been set up, there is a $25 charge to change your domain name.

  • Can I change my website design? You can change the website design for your website, but once your website has been set up, there is a $75 charge to have your website recreated on the new design.

  • What is web hosting and maintenance? A good analogy for web hosting is to think of it like you think of your local phone service. Having a phone is of no value to you if you do not also have telephone service that connects your phone to the network of phones all over the world. Website hosting is what allows your website to be visible on the Internet. The files that make up your website must be stored on a special computer called a server that is always connected to the Internet so they can be viewed by people. Maintenance is the added ongoing service we provide with your website hosting. We will make unlimited changes to the text of your website any time as long as you are a customer at no additional charge.
  • How much does web hosting and maintenance cost? Web hosting and maintenance is $25 per month.

  • Is there a time commitment with the website hosting service? Absolutely not! You can cancel your website hosting at any time.

  • Am I required to host my website with you? We sell our websites at a discounted price to customers who host their websites with The Home Business People, Inc. for at least 12 months. If you do not wish to host your website with The Home Business People, Inc., then the website fee will be the full price of $299. There is no web hosting time commitment with your website purchase. You may cancel your web hosting account at any time. However, you must host your website with The Home Business People, Inc. for 12 months before you can take your website files. If you wish to take your website and host it elsewhere, before you have hosted the site with us for 12 months, you must pay the full price of $299 for your website.
  • What are your hours of operation? We operate Monday through Friday from 9:00AM – 5:00PM Eastern Time.

CANCELING YOUR ACCOUNT

  • How do I cancel my web hosting account? To ensure that we cancel the correct account and domain name(s), you must fill out a form to cancel your hosting account. Click the link below to cancel your account: http://www.thehomebusinesspeople.com/cancel

*Please note that no cancellation requests will be accepted by phone or email.

Additional Questions? Just ask us…

401-293-0755
info@thehomebusinesspeople.com

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